The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and shipping post process the orders, which takes an additional 3–5 days. Orders to EU countries, if not in stock in our UK warehouse, will be shipped to the warehouse first and afterward to the customer with tracking number (usually takes around 14 days to arrive at the warehouse and 6 days to arrive at your door).
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–25 business days. US orders are shipped by Standard Worldwide Shipping to the US and then by US Postal Service (10-20 business days). After processing and leaving the warehouse, items usually take between 10 and 25 business days to arrive at their destination, but can vary from time to time. For JEKCA Sculptures Building Sets we might use USPS, UPS, DHL, Parcelforce and other postal services which take between 10 and 20 business days to arrive.
**Due to the current COVID-19 situation, we currently expect some minor delays in delivery. The flight schedule to various countries in the world is tight, normal postal services have delays. Customers may see delays as a consequence of the intra-European network changes.
The tracking number will be provided for every package that we ship! You can track your orders here.