The time frame for order delivery is divided into two parts:
Processing time: This includes order verification, tailoring, quality checks, and packaging. All orders are dispatched by the manufacturer within 24 hours after placement. The manufacturer and shipping post process orders, which may take an additional 3–5 days. For orders to EU countries not in stock in our UK or France warehouse, there's an initial shipment to the warehouse (around 14 days) and then to the customer with a tracking number (additional 6 days).
Shipping time: This is the duration from our warehouse to the destination. International delivery typically takes about 14–20 business days. US orders follow Standard Worldwide Shipping to the US and then the US Postal Service (14-20 business days). After processing, items usually take between 14 and 20 business days to reach their destination, though this can vary. For JEKCA Sculptures Building Sets, we may use USPS, UPS, DHL, Parcelforce, 4PX, Chronopost, and other postal services, taking between 14 and 20 business days for arrival.
The tracking number will be provided for every package that we ship! You can track your orders here.