Shipping Information
The time frame for order delivery is divided into two parts:
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Processing time: This encompasses order verification, tailoring, quality checks, and packaging. All orders are dispatched by the manufacturer within 24 hours after placement. The manufacturer and shipping post process orders, which may take an additional 3–5 days. For orders to EU countries not stocked in our UK or France warehouse, there's an initial shipment to the warehouse (around 7 days), followed by delivery to the customer with a tracking number (additional 7 days).
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Shipping time: This is the duration from our warehouse to the destination. International delivery typically takes about 14–20 business days. US orders are dispatched with UPS or USPS from our warehouse in California, with a shipping time of approximately 10 working days. After processing, items usually take between 14 and 20 business days to reach their destination, although this can vary. For JEKCA Sculptures Building Sets, we may utilize USPS, UPS, DHL, Parcelforce, 4PX, Chronopost, DPD, and other postal services, with delivery taking between 14 and 20 business days.
Shipping is not available to the following regions: Canary Islands, Melilla, Ceuta, Sardinia, Azores.
Customs & Import Taxes: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
The tracking number will be provided for every package that we ship! You can track your orders here.